Business

AI agents could mean fewer meetings, more work

By Sohail Khan 24 September 2026, 4:58 pm

Benchmarks
Nifty23,063.10-383.71

FEATURED FUNDS★★★★★

Motilal Oswal Midcap Fund Direct-Growth

5Y Return
21.07 %

Invest Now

Enter search text:

Business News›AI›AI Insights›AI agents could rewrite the rules of office work: Dell’s Rob Bruckner

Read Today's Paper

AI agents could rewrite the rules of office work: Dell’s Rob Bruckner
Synopsis

AI agents have the potential to transform the division of labor within companies and streamline workflows significantly. As businesses integrate AI, they can reduce the need for meetings, emails, and other coordination tasks. This shift allows employees to focus on judgment and approvals while agents handle execution tasks.

Listen to this article in summarized format

Loading…
×
×

Unlock AI Briefing and Premium Content

New Year Offer 24 Hours Left
Already a member? Sign In

What's Included

Exclusive Stories
Daily ePaper Access
Smart Market Tools
Curated Investment Ideas
Ad-lite Experience
Subscription

Rob Bruckner, Dell (1) — Rob Bruckner, President of the Client Solutions Group, Dell Technologies

AI agents could push companies to rethink how they divide work, reducing the meetings, hand-offs and coordination that move tasks between employees and teams, said Rob Bruckner, President, Client Solutions Group (CSG), Dell Technologies.

Bruckner, who has around three decades of industry experience, said enterprises are still fitting agents into processes that humans created to coordinate their work. The next phase could see companies design workflows around agents’ capabilities, he said.

“Humans have actually oriented the division of labour and the workflows around how well you could scale and coordinate the work,” Bruckner told ET AI. “I don’t think we even have enough experience of actually watching agents do the work to realise that you can optimise that entire workflow differently.”

Employees may already use AI tools such as OpenAI’s ChatGPT or Anthropic’s Claude for research, coding and meeting summaries. Bruckner’s argument concerns what comes next, which is rethinking the steps and coordination that connect those individual tasks.

Also Read: Don’t just learn AI, learn where it creates value: AMD India’s Jaya Jagadish on AI skilling push

Rethinking the hand-offs

The first step, according to Bruckner, will involve dividing existing workflows between humans and agents. People would exercise judgement and give approvals, while agents take on more execution and coordination.

Meetings, emails and hand-offs keep work moving between teams, but they also take time. Bruckner sees AI agents could reduce some of this coordination and make workflows more efficient.

“Because there’s so much human coordination to the workflow, it also is a place that slows down improvements and learning,” he said.

Agents could connect information and carry out tasks across different stages of a workflow, Bruckner said. Once companies establish feedback and controls for these systems, they could reconsider how teams divide the work and which steps they need.

“I believe there’ll be a massive optimisation that occurs,” he said.

The starting point varies with a company’s size and experience with AI, according to Bruckner. Large enterprises must contend with legacy processes and data across multiple systems, making adoption a broader exercise in how their technology and operations fit together, he said.

Smaller companies, on the other hand, can design their operations around AI from the outset, he said, without having to adapt established processes.

Also Read: Deliveries over deployment: IT firms must reassess AI integration as pricing pressures rise, says BCG

More AI on the PC

As businesses work through those questions, Dell already sees interest in local AI changing customers’ hardware choices, Bruckner said.

Customers are choosing more memory in Dell’s Precision workstations to run larger AI models on their machines, he said. Professionals use these workstations for demanding tasks such as computer-aided design, 3D rendering and data analysis.

“If we had been selling certain levels like 16GB, we’re seeing a kick up to 32GB. If we had 32GB, we kick up to 64GB,” he said.

Customers are thinking about the size of the models and the workloads they may want to run on their PCs, according to Bruckner.

That interest also revives demand for local storage, he said. Moving work to the cloud had made PC storage less of a concern, but businesses now want more room for models and datasets on their machines, he added.

Running more AI locally increases the relevance of workstations with greater memory, storage and graphics processing capacity, he said.

For Dell, the shift also brings its PC and infrastructure businesses closer together, Bruckner said. The company wants to make products such as the Dell Pro Max with GB10, which uses Nvidia’s Grace Blackwell platform, easier for enterprises to manage, he said.

Dell is working towards adding Windows on Arm support and Microsoft Intune management to the product, Bruckner said, although the company has not announced those plans publicly. Intune lets IT teams manage corporate devices and applications.

Ultimately, Bruckner expects the choice between local and cloud AI to depend increasingly on how much capability companies get for their money, an “intelligence per dollar” calculation.

Add as a Reliable and Trusted News Source
Add Now!

Enter search text:

Continue reading with one of these options:
Limited Access
Free
Login to get access to some exclusive stories

& personalised newsletters
Login Now

Unlimited Access
Starting @ Rs120/month
Get access to exclusive stories, expert opinions &

in-depth stock reports
Subscribe Now

Unlock Access to All Exclusives with ETPrime FREE TRIAL

15 Days Free: Unlock All ETPrime Exclusives, Market Tools & ePapers

Trial offer expiring in00 : 05 : 00

I'd rather pay ₹2599 now

Uh-oh! This is an exclusive story available for selected readers only.

Worry not. You’re just a step away.

Prime Account Detected!

It seems like you're already an ETPrime member with

Log out of your current logged-in account and log in again using your ET Prime credentials to enjoy all member benefits.

Unlock ETPrime's Exclusive Stories Today!

Subscribe to gain powerful insights on business, stock market and industry trends.

Big Price Drop! Flat 40% Off

Student Only Offer

Already a Member? Sign In now

Already a Member? Sign In now
Already a Member? Sign In now

Offer Exclusively For You

Save up to Rs. 700/-

ON ET PRIME MEMBERSHIP

Avail Offer

Offer Exclusively For You

Get 1 Year Free

With 1 and 2-Year ET prime membership

Avail Offer

Offer Exclusively For You

Get 1 Year Free

With 1 and 2-Year ET prime membership

Avail Offer

Offer Exclusively For You

Get Flat 40% Off

Then ₹ 1749 for 1 year

Avail Offer

Offer Exclusively For You

ET Prime at ₹ 49 for 1 month

Then ₹ 1749 for 1 year

Avail Offer

Special Offer

Get flat 40% off on ETPrime

Avail Offer
Avail Offer

Claim NowAlready a Member? Sign In now

Need Assistance?

Connect with an ETPrime expert for personalized support and guidance

+91 9484700004

' + h3 + '

' + h4 + '

' + listing + '

What’s Included with

ETPrime Membership

1Exclusive Insights That Matter

Uncover the truth with our investigative stories

Make strategic moves using the real-world case studies

Read industry-specific stories to identify emerging trends

Spot opportunities with in-depth insights that matter

Trump temper on H-1B visas is forcing Indians to do these things to stay put in US

What Adani’s US indictment means for India Inc’s overseas fundraising
Why veterans like Reliance, L&T are on acquisition spree? Aswath Damodaran has an answer.

Will China’s dollar bond sale in Saudi Arabia trump the US in financial world?
Huawei launches its own OS to compete with Google and Apple. But can it win beyond China?

The problem with lab grown diamonds
Why a falling rupee is a better option for the economy

A list of top 20 momentum stocks that have delivered massive returns in one year