CIAL deploys robot for passenger assistance

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Business News›News›Politics›CIAL deploys robotic assistance for passenger convenience and travel ease
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CIAL deploys robotic assistance for passenger convenience and travel ease
Synopsis
Cochin International Airport has introduced a passenger assistance robot service. This robot offers directions and real-time flight information to travelers. It also showcases Kerala's rich cultural heritage and local artworks. Future plans include deploying more robots in check-in areas and for deliveries. Pune-based Kinetics Robotics developed this innovative assistance robot.
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iStockFile Photo: Cochin Airport introduces a robot to assist passengers with directions and flight information.
Cochin International Airport Ltd. (CIAL) introduced robotic assistance service at the Cochin International airport as a measure to enhance passenger convenience and ease of travel.
According to a statement released by the company, in its first phase of introduction, deployed a passenger assistance robot at ‘Kalangan,’ the art museum located in the Domestic Security Hold Area on Saturday.
Read more: CIAL posts record profit of Rs 502 crore; to foray into airport consultancy
CIAL Managing Director S Suhas IAS inaugurated the service, the release said.
The robot will welcome passengers, offer directions, real-time flight information and guidance to the boarding gates and other airport facilities.
It can also provide travel-related assistance, which would include information on CIAL services, flight schedules, and gate numbers.
Read more: CIAL accuses SpiceJet of misinformation over Kochi flight disruptions
The robot will also showcase Kerala’s cultural heritage, offering information on traditional art forms such as Kathakali and Ottanthullal, along with sculptures and artworks displayed at ‘Kalangan’.
It will also direct passengers to the relevant exhibits.
CIAL plans to deploy passenger assistance robots in the airport’s check-in halls in the next phase, company officials said.
The airport operator is also exploring the use of delivery robots to bring food and other products directly to passengers inside the terminal.
Pune-based Kinetics Robotics developed the robot for CIAL.
(With inputs from PTI)
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Cochin International AirportCIAL robotic assistancepassenger conveniencetravel easeKinetics Roboticsairport technologypassenger assistance robotsKerala cultural heritagedelivery robots


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